Privacy Policy

We are The Carers Group Ltd. We guarantee our commitment to respecting and protecting your online privacy in line with the General Data Protection Act 2018. This includes your need and your right to know what we do with the personal information you share with us. It also guides our company’s policies regarding the management of this data, including how the information is collected and processed, and for what purposes.

By visiting the website at www.thecarersgroup.com, you are accepting and consenting to the practices described in this Privacy Policy. If you do not consent, please do not submit any personal data to us. The Carers Group Ltd may collect the following information from you when you visit the website:

• Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform; and
• Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from the website (including date and time), products you viewed or searched for, page response times, website errors, length of visits to certain pages, page interaction information, methods used to browse away from the page and any phone number used to call our helpline.

In return, The Carers Group Ltd gives the commitment that we will use the personal data you provide only in ways that are compatible with the following Privacy Policy.

Media

Some of our Website’s services may allow users to submit files such as images or documents. By uploading content, you grant us permission to retain and handle this content for the intended purpose of its use. Uploaded media files are safely stored on our servers. We put safeguards in place to secure your data from unauthorised access, and we check our security standards regularly to ensure the continuous protection of your content.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Cookies may be used on our website to enhance your browsing experience. Cookies are small text files that are placed on your computer by websites that you visit. They help The Carers Group Ltd understand the visitors to the site and allow us to analyse website activity and tailor content depending on your preferences.

The Carers Group Ltd processes personal information for certain legitimate business purposes, which include some or all the following:

Where the processing enables The Carers Group Ltd to enhance, modify, personalise or otherwise improve the website, its services or communications.

• To identify and prevent fraud.
• To enhance the security of the network and information systems of The Carers Group Ltd
• To better understand how people interact with the websites of The Carers Group Ltd
• To administer the website and carry out data analysis, troubleshooting and testing; and
• To determine the effectiveness of promotional campaigns and advertising

Embedded content from other websites

Our website may contain links to third-party websites, including websites via which you can purchase or agree with such third-party websites or the products and/or services offered and sold on them. We have no responsibility for the content, product and/or services of the linked websites. Please ensure that you review all terms and conditions of website use and the Privacy Policy of any such third-party websites before use and before you submit any personal data to those websites.

You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website. This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out or delete such information.

Our website is built on WordPress, which is a third-party service. WordPress is run by Automatic Inc. https://automattic.com/. We use a standard WordPress application to deliver our website and to look at activity on our site.

Who we share your data with

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006. We may share your information with selected third parties, including:

• Business partners, suppliers, and subcontractors for the performance of any contract we enter with them or you.
• Third parties who may wish to contact you in respect of services or products they offer or sell which may be of interest to you, provided we receive your consent to such disclosure; and/or advertisers and advertising networks that require the data to select and serve relevant adverts to you and analytics and search engine providers that assist us in the improvement and optimisation of the website.

Please note that we may need to disclose your personal information where we:

• Sell any or all of our business or assets, or we buy another business or assets, in which case we may disclose your data to the prospective buyer or seller.
• Are under a legal duty to comply with any legal obligation or to enforce or apply our terms and conditions; or
• Need to disclose it to protect our rights, property or the safety of our customers or others, including the exchange of information with other companies, organisations and/or governmental bodies for fraud protection and credit risk reduction.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users who register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you complete an online form through our website your data is stored on the website in the database. This database is accessible via the CMS (content management system) of the website. This information is stored forever. This data can be removed if a user requests removal at any time. Our website will encrypt any information that you submit.

The information submitted via our online application forms, ask us a question forms and email will only be used to progress and support your application or enquiry.

You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Changes to our Privacy Policy and Cookie Policy

We at The Carers Group Ltd. reserve the right to make changes to this Privacy Statement whenever we see fit. Any changes will take effect as soon as the updated statement is uploaded on the website. We invite you to check this website for changes on a regular basis. Contact info@thecarersgroup.com if you have any questions or complaints about our privacy statement.